Desktop Engineer L1 - #2726798

Iron Systems, Inc


Date: vor 2 Stunden
Stadt: Dortmund
Vertragstyp: Ganztags
Arbeitsplan: Volle Tag
Iron Systems, Inc
Key Responsibilities

  • Provide onsite and remote support to end users across assigned locations.
  • Deliver PC, VDI Host (user-facing), and Mobile Device Support in line with defined service requirements.
  • Provide Printing Service Support and troubleshoot print and scanning device issues.
  • Manage break-fix activities for hardware and software incidents.
  • Perform device swaps and IMAC (Install, Move, Add, and Change) activities for PCs, laptops, and peripherals.
  • Support desktop applications and local software installations when remote deployment is unsuccessful.
  • Facilitate new technology implementations, including device setup, configuration, and user training.
  • Support VIP users and provide dedicated meeting-room technology support.
  • Assist in IT asset management, inventory control, and asset return processes.
  • Coordinate the loan and tracking of IT equipment and accessories.
  • Support business events and end-user workplace technology requirements.
  • Provide hands-and-feet support for network and server teams under SME/SOP guidance.
  • Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues as required.
  • Document service activities, maintain accurate records, and complete all administrative tasks associated with assigned tickets.
  • Ensure timely acceptance, execution, and closure of service requests with appropriate status updates and sign-offs.
  • Promote user awareness by sharing IT best practices, tips, and troubleshooting guidance.
  • Maintain, upgrade, and replace hardware and software systems as required.

Requirements & Skills:

  • Expertise on windows 10/11 administration.
  • Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues.
  • Knowledge of PC and peripheral Hardware troubleshooting (including print & scanning devices).
  • Hands on Experience on MS Office upgrades / deployments.
  • Working knowledge on Dell laptops/Desktops hardware issues.
  • Troubleshooting Office issues.
  • Knowledge in troubleshooting VPN related issues.
  • Mobile Device Management support.
  • Experience on Windows Imaging process using deployment method( Autopilot, Intune , customization )
  • Experience in Data Migration tools and O365 One drive.
  • Knowledge on one drive.
  • Basic knowledge of Network and Server Administration.
  • Good communication skills.
  • Verbal and written proficiency in Native + English language.

Good-to-Have Skills

  • SCCM Knowledge ( Basic L1 )
  • Experience on Office 2016 upgrades / Deployments ( Limited to Windows Installer (MSI), security and Non security updates )
  • Microsoft windows 10/11 Certification.
  • MAC iOS Knowledge

Additional Requirements:

  • EUC L1 side experience; Windows 10/11, MS Teams.
  • Conversational German; site-visit staff bilingual (DE + EN).
  • Plant, refinery or chemical-park experience.
  • Own laptop, console/patch cables, tools, licensed antivirus.
  • Registered workers with valid work authorization.

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