Customer Service Coordinator - #2197238

Do you get excited when you work closely with innovative technology such as AI and robots?

Would you like to learn about logistics operations?

Are you ready to discover the new exciting world of smart robots?

If your answers are mostly yes, then you should keep reading.

At Nomagic, we’re on a mission to automate human repetitive manual tasks with intelligent robotics.

We’re now looking for a Customer Service Coordinator, who will coordinate operations at our customers’ site in Europe and represent our team onsite.

Offer essentials:

• Long term contract - operating in Dortmund area
• Adventure mode - opportunity to develop with us a new robotic systems onsite and frequent travels (hybrid mode of work)
• Work with robots every day
• Relocation package (for candidates from other cities in Germany)
• English and German-speaking environment
  
  
  

Here is why we love this job ourselves, and hope you will enjoy it too:

• As end-users of Nomagic solutions, our expertise gives us the possibility to influence the product evolutions
• We help developing a product that has a significant real world impact
• We learn from talented people about programming, logistics, hardware tools and many more
• We interact daily with customers and communicate their needs to the rest of the team
• While working onsite, we develop a good understanding in logistics operations
• We’re still pretty small, so everyone has a direct impact on the final result
• We have a very experienced engineering & management team from Google, early unicorns (Criteo, Climate Corp...) & top robotics companies (ABB, Softbank Robotics, Dematic)
  
  
  

Some of the tasks you will take care of:

• Coordinate support between our client and our teams in Poland, France and Germany
• Assist customers with issue resolution in a timely manner
• Create documentation and train local teams on how to handle robot operations and maintenance
• Deploy improvements to Nomagic software and hardware following instructions from our engineering team
• Conduct preventive and reactive maintenance of the hardware of our solution: suction system, cabling, etc
• Suggest improvements on processes, maintenance, operations according to new learnings and errors
• Represent remote team in meetings and other communication
  
  
  

What skills we’d like you to have:

• Excellent communication skills in English and German, spoken and written
• Technical or logistics background
• Customer satisfaction mindset
• Capacity to interact with different systems in an efficient manner and quickly learn new set of instructions
• Ability to handle simple hardware and software tasks
• Energy and hands-on attitude! Strive to get things done and find solutions whatever it takes
  
  
  

What should you expect once you apply?

• Short call with a Recruiter
• 30-minute Interview with one of the Customer Service Team Members
• 45-minute Interview with Hiring Manager
• 30-minute Interview with one of the Engineers
• Important: expect detailed feedback regardless of our decision
  
  
  

See a short sneak peek of our product here:

JUSTPACK

JUSTINDUCT

JUSTPICK